Return and Refund Policy
This Returns Policy was last updated on the 25thJanuary, 2023.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To initiate a return, please call us at +94 767 265 240, or email [email protected]. To complete your return, we require a receipt or proof of purchase (E.g. your order confirmation email). Once you reach out to us, we will arrange the most convenient return option for you.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed afterwards, and a credit will automatically be applied to your credit card or original method of payment,Refund will always be directed to the payment-initiated media within a few days..
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account/credit balance again. Then contact your credit card company or bank, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]. or at +94 767 265 240
Shipping for exchanges and returns are handled by us in collaboration with our delivery partners. If you want to make alternative arrangements (e.g. drop by our warehouse) please contact us beforehand.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: [email protected]
- By phone number: +9476 7265240